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Frequently Asked Questions

Have a question? We might already have your answer posted.

  • What is Arkadia Hotel service promise?

    If you’re not satisfied, we’re not satisfied. Arkadia Hotel’s Service Promise ensures you’ll have a great stay, or we’ll make it up to you with an instant discount, points for our rewards program – or even money back. All you have to do is tell us.

  • How do I reserve a room on line?

    It’s quick and easy. Click on our reservations link on the left side of the web page. You will be prompted to enter your dates of travel, and various questions about the room type desired. Your reservation can be completed in a few simple steps. Any problems click on the Live Help link and our on line representative will be more than happy to help you out.

  • If I change a reservation, will I still get the same rate?

    The personal and credit card information used to reserve a room can be modified with no change in room rate. However, if you wish to change any other aspect of your reservation – such as dates or room features – you must cancel your previous reservation, then make a new reservation that meets your new criteria. Therefore, the original room rate you were quoted is not guaranteed since the new room rate depends on what is available on the date that you rebook.

  • How do I cancel a reservation?

    Please call this number +30 6974 928121 or e-mail us: or send us a fax on +30 26950 29919. Remember to give us your reservation info.

  • Will my credit card be charged if I forget to cancel my reservation?

    Yes. Reservations are automatically guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy of Arkadia hotel.

  • How long do you retain my reservations information?

    For your convenience, we retain your reservations information for 30 months.

  • Can I reserve more than one room at a time?

    Yes. You can reserve as many rooms of any type as you wish, there is no limitation.

  • What are Internet-only rates?

    Internet only rates are rates that you can enjoy when staying at Arkadia hotel which provide a 10% – 40% discount off the best available local rate. Hot Deals, booked via the Internet only, are value-added rates with an amenity.

  • Where can I find maps and driving directions to the hotel?

    Maps of the island can be found in the rooms. As for hotel directions, we will be comming to pick you up from the airport to make sure you arrive safely to our hotel.

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In Arkadia Hotel you will have the chance to have unforgettable
emotions and memories discovering the beauty of Zakynthos.

We are looking forward to host our guests at our renovated (2019) facilities / From the year 2021 our hotel will accommodate guests of 5 years old and over.

Book and save up to 30%